How can I tell if someone in my family is using my account?

Check your account login history and transaction list regularly. If you notice any suspicious activity, change your password immediately and notify us at support@989db.bar. Keeping your login details private is very important — especially if there are minors in your household.

For ages 21+

989db's commitment to responsible gaming

Gaming should remain a source of fun — never a cause for problems. 989db puts your safety first and provides all the tools and support needed for responsible betting.

Age Verification

For 21+ only

989db follows a strict identity verification process to prevent underage gaming. If suspicious activity is detected, we reserve the right to suspend the account immediately. Keep your account details private and do not allow anyone else to play under your identity.

Protection Tools

Control is in your hands

989db gives you several powerful tools to manage your own gaming experience. Using these tools helps you maintain a healthy and enjoyable experience.

Deposit Limit

You can set the maximum amount you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately, but increasing it requires a 24-hour wait. This feature is the most effective way to keep your budget in check.

Loss Limit

Set a cap on how much you can lose within a given period. Once the set amount is lost, the system will automatically stop any further betting. This protects you from large losses driven by emotion — because continuing to play after a loss often leads to even bigger losses.

Session Time Limit

Decide in advance how long you want to spend in each gaming session. When the time is up, a warning will appear and the session can automatically end if you choose. Playing for long stretches at a time affects decision-making — so take a break.

Time-Out Break

If you feel you need some rest, you can take a time-out on your account for anywhere from 24 hours to 30 days. During this period you will not be able to log in or place bets. Marketing communications are also paused during a time-out. Taking occasional breaks is an important part of healthy gaming.

Self-Exclusion

If you feel gaming is having a negative impact on your life, you can place yourself on a long-term self-exclusion. Activating this option will fully close your account and it cannot be reopened before the specified period ends. The support team will assist you through this process.

Reality Check

At regular intervals you will receive a reminder — a summary of how long you have been playing and how much you have won or lost. This information helps you understand the real situation and make informed decisions. Having reality check turned on makes it easier to keep track of your gaming.

Awareness

Recognize the signs of problem gambling

Most people enjoy online gaming for entertainment. But sometimes it can turn into a habit. 989db wants every player to be aware of these signs:

Spending beyond your means or borrowing money to play
Hiding your gaming from family or friends
Betting more and more to try to win back lost money
Feeling like you want to stop but cannot
Neglecting work, studies, or family responsibilities
Experiencing anxiety, depression, or mood changes due to gaming

Assess yourself honestly

Think about the questions below — if more than one answer is "yes", it may be time to seek help:

Am I playing for fun, or looking for a way out of financial problems?
Do I feel more regret than relief after playing?
Are the people close to me concerned about my gaming habits?
Am I spending more time and money than I planned?

Giving honest answers can be difficult, but it is the first step. 989db's support team is always here for you.

Best Practices

Build healthy betting habits

Plan your budget

Before playing at 989db, decide how much money you can afford to spend on entertainment. This amount should be money that, if lost, will not affect your daily life — meaning never use money set aside for food, rent, or your family's essential needs for betting. Set a deposit limit based on your budget so you can protect yourself automatically.

See gaming as entertainment

Online betting is not a source of income — it is a form of entertainment. Think of it the way you would budget for a movie or a meal at a restaurant. Enjoy it when you win, but take losses in stride — because there is never any guarantee of winning. Keeping this mindset ensures gaming always stays enjoyable.

Keep your emotions in check

Avoid playing when you are angry, frustrated, or under stress. Decisions made driven by emotion often result in financial loss. Equally, never bet while under the influence of alcohol or medication. Play with a clear and fresh mind — your decisions will be better and the experience more enjoyable.

Take regular breaks

Playing for long stretches weakens focus and judgment. Take a break at least once every hour — get up, walk around, have some water, and step away from the screen for a few minutes. Using a session time limit makes this break happen automatically. A little rest also adds to the enjoyment of playing.

Support Center

Get help when you need it

Asking for help is not a sign of weakness — it takes courage. 989db's support team is by your side seven days a week, twenty-four hours a day.

Live Chat Support

Reach us via live chat 24/7. Chat in Bengali and our trained team will help you set deposit limits, take a time-out, or guide you through the self-exclusion process.

Email Support

For more detailed issues, contact us by email at [email protected] — you can write in Bengali or English. We will respond to any request related to your account security or responsible gaming.

Professional Advice

If you feel gaming has become a real problem, seek the help of a mental health professional. 989db is able to point you toward appropriate professional support. Your wellbeing is our top priority.

Need immediate help?

If you feel a gaming problem is affecting your life or someone you know, take action now:

Contact 989db live chat — active 24 hours a day, 7 days a week
Send an email to [email protected] — service available in both Bengali and English
Activate self-exclusion directly from your account
Talk to a family member or a trusted friend — you do not have to face this alone

Step by Step

Activate your protection settings

Log In

Responsible Gaming Menu

Find the "Responsible Gaming" option — all protection tools are located here.

Choose your limit

Deposit, loss, or session limit — pick whichever you need and set the amount or time.

Confirm

Save your settings — a reduced limit takes effect immediately; increasing a limit requires a 24-hour wait.

Common Questions

FAQ on responsible gaming

Yes, but with some rules in place. Lowering your deposit limit takes effect immediately. However, if you want to increase it, you must wait through a 24-hour cooling-off period. This rule protects you from making rushed decisions in the heat of the moment.

Before self-exclusion is activated, you are given the opportunity to withdraw your account balance. The minimum withdrawal amount is ৳1,000 and processing is usually completed within 1 hour. Contact the support team for more details.

A time-out is a temporary break — typically from 24 hours up to 30 days. Once the set period ends, the account is automatically reactivated. Self-exclusion is a long-term solution — once activated, the account cannot be reopened before the specified period ends and no promotional communications are sent.

Check your account login history and transaction list regularly. If you notice any suspicious activity, change your password immediately and notify us at [email protected]. Keeping your login details private is very important — especially if there are minors in your household.

Most settings can be changed directly from your account. However, if you have any trouble or want to take an important step like self-exclusion, contact us via live chat or at [email protected]. Our team provides support in both Bengali and English, 24/7.

Play safe, stay happy

989db is committed to ensuring a safe, trusted, and enjoyable experience for players in Bangladesh. Play responsibly and reach out to our support team whenever you need help.